If you've reached out to our Accounts Payable or Admin team and haven't heard back yet, there are a few things to keep in mind:

Our team operates Monday through Friday, 9 AM to 6 PM CST, and is unavailable on weekends or federal holidays. We aim to respond within one business day.

Please note that contacting other team members or producers from the project will not expedite the process, as only the AP and Admin teams are authorized to handle these matters.

We appreciate your patience and understanding.

If you submitted your invoice through the correct channel—our Payment Form—please note that payments are processed on a Net 30 schedule. This means you’ll receive payment 30 days from the date your invoice was received.

You’ll also get a notification from QuickBooks shortly before the payment is issued. If you don’t see it by then, feel free to reach out to ap@thinkraven.com

Yes, to receive your payment, you’ll be invited to enter your payment details in QuickBooks through a link initiated by our team. Please make sure to complete your profile and payment information accurately. Once your setup is complete, payments will be processed and sent via the method you selected when they become due.

No, payments are processed using one standard method only. This policy ensures consistency across all projects and freelancers and is required by our accounting team.

No reimbursements will be provided unless explicitly discussed and approved in writing beforehand. This includes mileage expenses. Please do not request exceptions.

Absolutely! After the video or content is publicly released, you are free to include it in your portfolio or use it as a sample of your work to pursue future opportunities. Ask about it by reaching out to the admin email.

This can be for several reasons, but ultimately, the client and us reserve the right to use or not use created or performed work.