FAQ

FAQ

For freelance crew or talent who worked with ThinkRaven

Attention: Our office will be closed on January 20, 2025, in observance of Martin Luther King Jr. Day. We will respond to inquiries upon our return.

Frequently

Asked Questions

I reached out to admin, but I haven't heard back. Why?

There are a few factors to consider. Our admin team operates during business hours only, Monday through Friday, from 9 AM to 6 PM PST. They are unavailable on weekends and federal holidays. If you reach out, we aim to respond within one business day. Contacting other team members or producers from the project will not speed things up, as admin department is the only one authorized to handle these matters. We appreciate your patience.

How long until I receive my payment?

If you submitted your invoice, payments are processed on a Net 30 schedule—meaning you’ll receive payment 30 days from the date we receive your invoice. You’ll also get an email from Melio shortly before the payment is sent. If you haven’t received it by then, contact admin@thinkraven.com.

I received an email invite by a company called Melio, is it legit?

Yes, to receive your payment, you’ll be invited to join Melio through an email sent by our team. Be sure to complete your profile and payment details accurately. Once your setup is done, payments will be processed and sent via the method you selected.

Can you pay me via Venmo/Zelle/Cash App?

No, payments are processed using one standard method only. This policy ensures consistency across all projects and freelancers and is required by our accounting team.

Can I get reimbursed for an expenses I made?

No reimbursements will be provided unless explicitly discussed and approved in writing beforehand. This includes mileage expenses. Please do not request exceptions.

Can I use the work for my reel or portfolio?

Absolutely! After the video or content is publicly released, you are free to include it in your portfolio or use it as a sample of your work to pursue future opportunities. Ask about it by reaching out to the admin email.

Me or my work wasn't shown in the completed work. Why?

This can be for several reasons, but ultimately, the client and us reserve the right to use or not use created or performed work.

Double check your signed digital agreement.

For answers to specific questions unique to your situation, referring to your signed agreement is a recommended approach.

Still have questions? Send an email to:
admin@thinkraven.com

Frequently asked questions

Can I use the video on my reel?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can I hire you for one campaign?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
I need a viral campaign by Friday. Help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
My budget is tiny. Can I still hire you?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can you build an app to go with our website?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Where will my website be published?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
We're getting flamed on Twitter! Can you help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Do you work on retainer?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What if we’re not happy with the project?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What’s the best way to drink coffee?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Do you do social media content?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can I hire you for one campaign?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
I need a viral campaign by Friday. Help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
My budget is tiny. Can I still hire you?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can you build an app to go with our website?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Where will my website be published?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
We're getting flamed on Twitter! Can you help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Do you work on retainer?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What if we’re not happy with the project?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What’s the best way to drink coffee?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
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Still have questions?

FAQ

Send an email to:
admin@thinkraven.com

Attention: Our office will be closed on January 20, 2025, in observance of Martin Luther King Jr. Day. We will respond to inquiries upon our return.