FAQ

FAQ

For freelance crew or talent who worked with ThinkRaven

Attention: Our office will be closed on January 20, 2025, in observance of Martin Luther King Jr. Day. We will respond to inquiries upon our return.

Frequently

Asked Questions

I reached out , but I haven't heard back. Why?

If you've reached out to our Accounts Payable or Admin team and haven't heard back yet, there are a few things to keep in mind:

Our team operates Monday through Friday, 9 AM to 6 PM CST, and is unavailable on weekends or federal holidays. We aim to respond within one business day.

Please note that contacting other team members or producers from the project will not expedite the process, as only the AP and Admin teams are authorized to handle these matters.

We appreciate your patience and understanding.

How long until I receive my payment?

If you submitted your invoice through the correct channel—our Payment Form—please note that payments are processed on a Net 30 schedule. This means you’ll receive payment 30 days from the date your invoice was received.

You’ll also get a notification from QuickBooks shortly before the payment is issued. If you don’t see it by then, feel free to reach out to ap@thinkraven.com

I received an email invite by Quickbooks Online, is it legit?

Yes, to receive your payment, you’ll be invited to enter your payment details in QuickBooks through a link initiated by our team. Please make sure to complete your profile and payment information accurately. Once your setup is complete, payments will be processed and sent via the method you selected when they become due.

Can you pay me via Venmo/Zelle/Cash App?

No, payments are processed using one standard method only. This policy ensures consistency across all projects and freelancers and is required by our accounting team.

Can I get reimbursed for an expenses I made?

No reimbursements will be provided unless explicitly discussed and approved in writing beforehand. This includes mileage expenses. Please do not request exceptions.

Can I use the work for my reel or portfolio?

Absolutely! After the video or content is publicly released, you are free to include it in your portfolio or use it as a sample of your work to pursue future opportunities. Ask about it by reaching out to the admin email.

Me or my work wasn't shown in the completed work. Why?

This can be for several reasons, but ultimately, the client and us reserve the right to use or not use created or performed work.

Double check your signed digital agreement.

For answers to specific questions unique to your situation, referring to your signed agreement is a recommended approach.

Still have questions?

Send an email to:
admin@thinkraven.com

If its payment related, email: ap@thinkraven.com

Frequently asked questions

Can I use the video on my reel?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can I hire you for one campaign?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
I need a viral campaign by Friday. Help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
My budget is tiny. Can I still hire you?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can you build an app to go with our website?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Where will my website be published?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
We're getting flamed on Twitter! Can you help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Do you work on retainer?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What if we’re not happy with the project?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What’s the best way to drink coffee?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Do you do social media content?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can I hire you for one campaign?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
I need a viral campaign by Friday. Help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
My budget is tiny. Can I still hire you?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Can you build an app to go with our website?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Where will my website be published?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
We're getting flamed on Twitter! Can you help?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
Do you work on retainer?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What if we’re not happy with the project?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
What’s the best way to drink coffee?
Oh no! We offer you lots of hugs. Creating successful campaigns take time and lots of back and forth. While we can work on tight deadlines, we can't whip up miracles of that sort. If you have an urgent need, let's talk?
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Still have questions?

FAQ

Send an email to:
admin@thinkraven.com

Attention: Our office will be closed on January 20, 2025, in observance of Martin Luther King Jr. Day. We will respond to inquiries upon our return.