There are a few factors to consider. Our admin team operates during business hours only, Monday through Friday, from 9 AM to 6 PM PST. They are unavailable on weekends and federal holidays. If you reach out, we aim to respond within one business day. Contacting other team members or producers from the project will not speed things up, as admin department is the only one authorized to handle these matters. We appreciate your patience.

If you submitted your invoice, payments are processed on a Net 30 schedule—meaning you’ll receive payment 30 days from the date we receive your invoice. You’ll also get an email from Melio shortly before the payment is sent. If you haven’t received it by then, contact admin@thinkraven.com.

Yes, to receive your payment, you’ll be invited to join Melio through an email sent by our team. Be sure to complete your profile and payment details accurately. Once your setup is done, payments will be processed and sent via the method you selected.

No, payments are processed using one standard method only. This policy ensures consistency across all projects and freelancers and is required by our accounting team.

No reimbursements will be provided unless explicitly discussed and approved in writing beforehand. This includes mileage expenses. Please do not request exceptions.

Absolutely! After the video or content is publicly released, you are free to include it in your portfolio or use it as a sample of your work to pursue future opportunities. Ask about it by reaching out to the admin email.

This can be for several reasons, but ultimately, the client and us reserve the right to use or not use created or performed work.