ThinkRaven LLC (“we,” “our,” or “us”) operates the website thinkraven.com (the “Site”) and provides digital services including optional SMS communications. We are committed to safeguarding your personal information and ensuring transparency in how it is collected, used, and protected.
This Privacy Policy explains the information we collect, how we use it, how we protect it, and your rights in relation to your data.
1. Information We CollectWe collect the following categories of information when you visit, use, or interact with our Site or Services.Personal InformationThis includes information you provide directly through forms or interactions, such as:NameEmail addressPhone numberAny information submitted via contact forms, support requests, or account-related processesUsage DataWe automatically collect information such as:IP addressBrowser type and versionDevice typePages viewedTime spent on our SiteInteraction data and traffic logsSMS-Related InformationIf you opt in to SMS messaging, we may collect:Mobile phone numberTime and date of message interactionsResponses such as STOP or HELP
2. How We Use Your InformationWe use collected information for the following purposes:To provide, operate, and improve our Site and ServicesTo deliver SMS alerts or service notifications when you opt inTo communicate with you, including responding to questions, inquiries, and support requestsTo send service updates or promotional messages when permittedTo analyze Site usage to improve user experienceTo comply with legal obligations and enforce our termsTo protect the security and integrity of our systems
3. Sharing Your InformationWe do not sell or rent your personal information or mobile information to third parties for marketing purposes under any circumstances.We only share information in the following situations:Service ProvidersWe may share information with trusted vendors strictly for business purposes necessary to provide our Site or Services (e.g., web hosting, SMS delivery providers).Legal RequirementsWe may disclose information if required by law, regulation, subpoena, or legal process.Business TransfersIf ThinkRaven is involved in a merger, acquisition, or asset transfer, personal information may be transferred.
4. Data SecurityWe implement technical and organizational measures to safeguard your personal information, including encrypted transmission, access restrictions, and secure storage.While we take significant steps to protect data, no method of online transmission is 100% secure.
5. Your RightsYou have the following rights regarding your personal information:Access: Request access to the personal data we hold about youUpdate: Correct inaccurate or outdated informationDelete: Request deletion of your personal informationOpt-out of Emails: Unsubscribe via instructions included in every emailOpt-out of SMS: Text STOP or UNSUBSCRIBEData Portability: Request transfer of your dataRestriction: Request limited processing of your informationTo exercise your rights, contact support@thinkraven.com.
6. Cookies & Tracking TechnologiesWe use cookies and similar tracking tools to:Improve user experienceAnalyze Site traffic and performanceRemember preferencesYou may manage or disable cookies in your browser settings.
7. Third-Party LinksOur Site may contain links to third-party websites. We are not responsible for their content, practices, or privacy policies.
8. Children’s PrivacyOur Site is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has submitted data, please contact us immediately.
9. Changes to This Privacy PolicyWe may update this Policy periodically. Any updates will be posted here with an updated “Last Updated” date. Continued use of the Site or Services constitutes acceptance of the updated Policy.
10. Contact UsThinkRaven LLC
2025 Guadalupe St., Ste 260
Austin, TX 78705
Email: support@thinkraven.comA
DDITIONAL SMS-SPECIFIC PRIVACY DISCLOSURES
These disclosures are required when offering SMS messaging services.
Data Sharing Restrictions
We do not share your personal or mobile information with third parties for marketing purposes. Sharing is limited only to operational needs (e.g., SMS delivery) or legal requirements.Use of Consumer Data
We use your mobile number solely to:Send requested SMS alertsSend service-related messagesSupport your account or service experience
We do not transfer or sell SMS-related data to external organizations for any purpose.
Opt-Out InstructionsTo opt out of SMS communications at any time, text:
STOP or UNSUBSCRIBE
You will receive a confirmation message that your opt-out was successful.Help InstructionsFor help, text: HELP
Or contact support at support@thinkraven.com.
SMS TERMS & CONDITIONS By opting in to ThinkRaven LLC (“ThinkRaven”) SMS communications, you agree to these Terms:
1. Message DescriptionYou may receive SMS messages related to:Account updatesService alertsAppointment or service remindersCustomer supportPromotional messages (if opted in)
2. Message FrequencyWe will send no more than one message per week, unless urgent service updates require additional messages.The message frequency listed here is consistent across all documentation.
3. Rate NoticeMessage and data rates may apply depending on your mobile carrier plan.
4. Opt-Out & HelpTo stop receiving messages, text STOPFor help or support, text HELP5. Sample Compliant MessagesThese examples include required elements:
Sample 1:ThinkRaven: Your service update is ready. Reply HELP for support. Reply STOP to unsubscribe.
Sample 2:ThinkRaven Reminder—your appointment is scheduled for tomorrow. Message & data rates may apply. Reply STOP to unsubscribe.Both include brand identity and opt-out instructions as required.
